NRF RECAP - Omnichannel Retailing: 9 Ways to Provide the Experience Your Customers Expect

Are you really offering the omnichannel experience your customers want? In a recent global survey of retailers, 50% of respondents said it’s too hard to adapt their legacy systems and processes to omnichannel supply chain needs. In this session, Generix Group offers 9 ways to overcome the top challenges.
 

Speakers :

 

Stephanie Richelieu, Vice President, Global Marketing - Generix Group

As Chief Revenue Officer at Generix Group North America, Stephanie is responsible for delivering sustainable growth performance in the region. She leads the customer-facing functions of the organization, including sales, marketing, customer success, and support. Stephanie is passionate about helping develop and scale great companies. She is also passionate about the positive contribution supply chain excellence can make toward a company’s financial and operating goals. Combining these passions, Stephanie has spent most of her multi-decade career helping lead and scale the supply chain management software companies where she’s worked. These companies provided global solutions across inventory management, visibility, logistics control, finance, and trade facilitation. Stephanie holds a MBA in International Management from the Thunderbird School of Global Management. She also holds dual bachelor’s degrees in political science and international affairs from the University of New Hampshire.


Alexandre Hubert, Senior Director IT Strategy & Logistics - Browns Shoes 

Alexandre is responsible for the IT Strategy & Logistics department at Browns Shoes. Over the past few years, he was responsible for key initiatives that put Browns at the forefront of leaders in the retail industry. Being recognized as an expert in technology, automation and operation excellence, Alexandre help Browns improve efficiency in their operations and technology selections. Some of his projects included the design and implementation of a new state-of-the-art Distribution Center, including a Warehouse Management System and the network re-design of Browns Omni-Channel strategy including the implementation of a new Order Management System.

 

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